Application Support Engineer
Detailed JD (Roles and Responsibilities) Identifying and resolving technical issues related to the owned application Providing a high level of...
Job Description
Detailed JD (Roles and Responsibilities)
Identifying and resolving technical issues related to the owned application
Providing a high level of service and adhering to strict SLAs for response and resolution times
Problem determination, workaround resolution, root cause analysis
Deployment of service releases, patches, requests, and customizations
Gather requirements for enhancement requests
Total Experience
8-10 years
Relevant Experience
6+ years
Mandatory skills
PL/SQL
Java
Exposure to support project activities
Desired skills
Exposure/familiarity to Servicenow portal